Privacy & Cookies

    Fairburn Hotel (referred to below as “we” or “us”) treats with the utmost care and respect the personal information you may supply to us on this site and recognises the importance of protecting your privacy online. Here we explain what information we collect, what we do with it, who else may have access to it, and what controls you have.

    1. What information do we collect about you?

    We collect the information you supply when using this site, including on the contact form. If you request a specific service from us by submitting an enquiry by email or requesting a brochure we may ask you to submit information such as your name, email address, postal address and telephone number. We automatically capture the IP addresses (the unique address which identifies your computer on the internet) of visitors to the site which is automatically recognised by our web server. This information is used solely for statistical trend analysis and site traffic monitoring purposes.

    2. How do we use your information?

    This information we collect about you is used to process orders, for customer care, to generate aggregate statistics about our site visitors, to improve the content of our web pages, to administer this site and to send you information you have requested. If you consent we may also use your information to contact you by telephone, email or post from time to time about products, services, promotions or special offers that may be of interest to you. You can stop this happening at any time by contacting us.

    3. With whom is the information shared?

    We allow our third party payment service provider and other entities involved in the booking process (including credit / debit card issuers) to have your order details in order to process the payment against your booking. We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Fairburn Hotel or visitors to this site. Your information will at no time be issued to, or shared with any third party or other organisation not involved directly in the process of conducting your purchase transaction.

    4. Your acceptance of these terms and your rights.

    By using this site, you consent to the collection and use of the information we collect about you as described above. If we change our privacy policy in any way, we will post these changes on this page. You have a legal right to a copy of all your personal information held by us. As mentioned above, you have a right to prevent us using your personal information to contact you about products, services, promotions or special offers that may be of interest to you. Please contact us in writing with any questions you have about privacy to us at the address below:

    14 Loudoun Street
    Mauchline
    Ayrshire
    KA5 5BU

    Cookie Usage Most websites will use cookies to improve your experience of a website by storing preferences, remembering your journey and improving the interaction between you and the website. What is in a cookie? A cookie is a simple text file that is stored on your computer or mobile device by a website’s server when you visit certain web pages. The server can retrieve and read the contents of the cookie. Each cookie is unique to your web browser. How do we use cookies? Fairburn Hotel use cookies to keep track of the pages you have visited on this site, and to remember you when you return to our site. Cookies can not harm your computer. When booking accommodation, you’ll need to have cookies enabled. If you don’t wish to enable cookies, you may not be able to use the site properly. We do not store any personally identifiable information such as name, address and email address we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors. Opting Out By visiting the Fairburn Hotel website, some cookies will already have been stored on your computer. You can remove these and change your browser settings to prevent them being on your computer. If you choose to opt out of our cookies policy it may effect your experience of the website, and you may not be able to book accommodation or fully interact with the content. The cookies we use: has_js JavaScript-enabled users are identified through the ‘has_js’ cookie NO_CACHE Sets a cookie when you submit a form ensuring that the server doesn’t send you any cached content while you remain an anonymous users (not logged in) SESSxxxxxxxx When you access the website you are assigned a unique ID, or session ID, which is stored in a cookie. The cookie does not contain personal information, but acts as a key to retrieve information from the website. webform cookie (name varies depending on webform) Counts the number of submissions recorded in cookies. You are identified by your user login if logged-in, or by your IP Address and Cookie if not. Google Analytics, Adwords or eCommerce tracking __utma This cookie is used to determine unique visitors to the website and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. __utmb This cookie is used to establish and continue your user session with the website. When you view a page on the website, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time you visit a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as your activity continues within 30-minute intervals. This cookie expires when you pause on a page on the web site for longer than 30 minutes. __utmz This cookie stores the type of referral used by you to reach the web site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view on the website. __utmc Determines whether or not to establish a new session for you. Google Cookie NID A unique identifier used by Google applications to store user preference information.